We would like you to have complete peace of mind when buying products from hellomommys.com. You can return all items within 7 days of receipt for a full refund of the item purchased with no questions asked. This excludes jewelry, swimwear, and items purchased on sale or using a promotional discount code. The refund amount will be credited back to you as a voucher or credit points.
In case of manufacturing defect with the item, it can be returned to us within 14 days of receipt and you will be refunded after the items have been inspected by us.
You can return any products ordered from hellomommys.con within 7 days of delivery. In case of items with manufacturing defects, you can return products within 14 days of delivery and we will exchange the product after we have received it in our warehouse. Returned products must be returned with all original packaging and tags that they were shipped with.
To ensure that your returns are accepted by our quality team, please take adequate measures to ensure your product trial does not cause undue damage to the products in any way.
Please Note: The no-questions-asked return policy is not valid on items that are on sale. These can only be returned due to manufacturing or defect/negligence on our part.
Please make sure that the following address is clearly printed/written on your returns parcel with the Hello Mommys Order # in case of self shipping, Please also include the original invoice as proof of purchase with the return. Please return to the following address: 108 Spear Court, Irving, TX 75063.
It can take up to 7 days or longer for us to receive your return, depending on your location and which courier service you use. Once we receive your returned item, we will inspect and process the same within 48 hours to ensure you receive your refund as quickly as possible. In order to keep you in the loop, we will send you an email confirming the status of your return. Usually you will receive your refund in term of store credit at the end of this 48 hour window.
On successfully processing the refund, the refund amount would be credited to you as a voucher or credit points. You would be able to use this credit on any of your subsequent purchases on hellomommys.com.